Terms of service

Spacier - Website Terms & Conditions

 

 

1. Introduction & Acceptance of Terms

1.1. These Website Terms & Conditions ("Terms") govern the use of the Spacier website, including our desktop, mobile, and app-based platforms (the "Website"). By accessing or using our Website, you agree to be bound by these Terms.

1.2. These Terms incorporate our Online Shopping Terms, Privacy Policy, and Returns & Shipping Policy. If you do not agree to these Terms, you must not use the Website.

1.3. To place an order on our Website, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are under 18, you may only place an order with the involvement of a parent or guardian.

 

 

2. Access & Use of Website

2.1. We do not guarantee that our Website will always be available or uninterrupted. We may suspend, withdraw, restrict, or terminate access to the Website at any time.

2.2. You agree not to:

  • Use the Website for any fraudulent, unlawful, or harmful activities.

  • Introduce viruses, malware, or harmful code.

  • Copy, modify, or scrape any content for commercial purposes without permission.

  • Attempt to gain unauthorised access to the Website, server, or related networks.

2.3. We recommend keeping your virus protection software updated when using the Website. We are not responsible for any losses caused by viruses or other harmful material encountered through the Website.

 

 

3. Orders, Payments & Pricing

3.1. Placing Orders

  • When you place an order, it represents an offer to purchase.

  • An order confirmation email does not guarantee product availability; we will confirm dispatch via email.

  • We reserve the right to accept or cancel any order for reasons including, but not limited to, pricing errors, stock unavailability, fraud concerns, or trade restrictions.

3.2. Pricing & GST

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Prices may change at any time, but the price at checkout applies to your order.

3.3. Payment Methods

  • We accept PayPal, Stripe, and Shopify Payments.

  • Payment processing is handled by third-party providers. We do not store your payment details.

  • Fraud prevention measures may require identity verification before order approval.

 

 

4. Shipping & Delivery

4.1. Shipping & Fees

  • We offer free shipping across Australia unless otherwise indicated on a product listing.

  • Estimated delivery times vary based on location and supplier logistics.

4.2. Delivery Methods

  • We use third-party logistics partners such as Australia Post, FedEx, and DHL.

  • Items may be shipped separately if sourced from different suppliers.

4.3. Missed Deliveries & Authority to Leave (ATL)

  • If you provide Authority to Leave (ATL), you accept responsibility for lost or stolen goods.

  • If no ATL is given and you miss a delivery, redelivery charges may apply.

4.4. Risk & Ownership

  • Risk in the goods passes to you upon delivery.

  • If you arrange your own courier, risk passes when the courier collects the order.

 

 

5. Returns, Refunds & Warranties

5.1. Change-of-Mind Returns

  • Customers may return items within 14 days of receipt for store credit.

  • Returned items must be in original condition and packaging.

  • Customers must submit a returns request form via the Website before returning items.

  • Return shipping costs are the customer’s responsibility.

5.2. Faulty or Damaged Goods

  • If an item is faulty or damaged upon arrival, you may request a replacement or refund under Australian Consumer Law (ACL).

  • Proof of damage (photos/videos) must be provided within 3 days of delivery.

5.3. Warranty Claims

  • Some products may have manufacturer warranties.

  • Warranty claims must be made directly with the manufacturer where applicable.

 

 

6. Intellectual Property & Restrictions on Use

6.1. All intellectual property on the Website (logos, images, text, designs) is owned or licensed by Spacier. You must not:

  • Reproduce, copy, or distribute Website content without permission.

  • Use Website content for commercial purposes without a licence.

  • Modify or remove any branding, watermarks, or copyright notices.

6.2. If you breach these terms, your access to the Website may be terminated immediately.

 

 

7. Third-Party Websites & Links

7.1. The Website may contain links to third-party websites (e.g., suppliers, delivery partners). We do not control or endorse these third-party services.

7.2. Your use of linked websites is at your own risk, and you should review their terms and privacy policies separately.

 

 

8. Social Media & User-Generated Content

8.1. We reserve the right to remove social media posts or reviews that:

  • Are abusive, defamatory, or offensive.

  • Contain spam, advertising, or misleading claims.

  • Violate privacy laws or intellectual property rights.

8.2. By submitting content (reviews, ratings, images), you grant Spacier a non-exclusive, royalty-free, perpetual licence to use, modify, and distribute your content for promotional purposes.

 

 

9. Reviews, Ratings & Moderation

9.1. Only verified buyers may submit reviews.

9.2. Reviews are moderated and may be rejected or edited if they:

  • Contain personal information, advertising, or links.

  • Are unrelated to the product.

  • Include false, misleading, or defamatory statements.

 

 

10. Limitation of Liability & Disclaimers

10.1. To the fullest extent permitted by law (including the ACL), Spacier:

  • Excludes all implied warranties except those required by law.

  • Is not liable for indirect or consequential loss.

  • Limits liability to the total amount paid for the affected order.

10.2. We are not responsible for third-party service failures, including payment processing, shipping, or manufacturer warranties.