Privacy policy

Spacier - Privacy Policy

Summary of Key Points:

✅ We collect only necessary personal information (e.g., name, email, address)
✅ We do not sell or trade your data
✅ Payments are securely processed via PayPal, Stripe, and Shopify Payments
✅ Cookies help improve website functionality, but you can opt out
✅ You have rights to access, update, or delete your personal information

 

 

1. Introduction

1.1. Spacier is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us.

1.3. By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

 

 

2. What Information We Collect

We collect different types of information, including:

2.1. Personal Information

This includes details that identify you or could reasonably identify you, such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party payment providers)

2.2. Non-Personal Information

We collect anonymous data for analytical purposes, such as:

  • Browser type, device information, and operating system

  • Website usage data (e.g., pages visited, time spent on the site)

  • Cookies and tracking technologies (see Section 6 - Cookies & Tracking)

2.3. Payment Information

  • All transactions are securely processed via PayPal, Stripe, and Shopify Payments.

  • Spacier does not store full credit card details or payment information.

  • Our payment providers may collect and store your data as per their privacy policies.

 

 

3. How We Collect Your Information

We collect personal information in the following ways:

3.1. Directly from you – When you:

  • Create an account

  • Place an order

  • Contact us for support

  • Subscribe to newsletters or promotions

3.2. Automatically – When you:

  • Browse our website (via cookies and analytics tools)

  • Use interactive features (e.g., reviews, chat support)

3.3. From third parties – Such as:

  • Payment providers (e.g., PayPal, Stripe, Shopify Payments)

  • Marketing and analytics services (Google Analytics, Meta Pixel)

 

 

4. How We Use Your Information

We collect personal information for the following purposes:

✅ To process orders – Verify payments, arrange shipping, and provide order updates
✅ To provide customer support – Answer queries and handle returns/refunds
✅ To improve website functionality – Analyse user behavior and enhance customer experience
✅ To send marketing & promotional emails – If you opt-in to receive updates
✅ To prevent fraud & security risks – Monitor for suspicious activities

Marketing Communications:

  • You may receive promotional emails only if you have opted in.

  • You can unsubscribe at any time via the link in our emails.

 

 

5. Disclosure of Your Information

We may share your information with trusted third parties, but only where necessary:

5.1. Third-Party Service Providers

We share relevant data with:

  • Payment processors (e.g., PayPal, Stripe, Shopify Payments)

  • Shipping & logistics partners

  • Marketing & analytics providers (Google, Meta)

5.2. Legal Compliance & Fraud Prevention

We may disclose your information:

  • To comply with legal obligations (e.g., responding to law enforcement requests)

  • To detect or prevent fraud, cyber threats, or security breaches

We do not sell, rent, or trade your personal information to third parties.

 

 

6. Cookies & Tracking Technologies

6.1. What Are Cookies?
Cookies are small data files stored on your device when you visit our website.

6.2. Why We Use Cookies:
🍪 Essential cookies – Enable site functionality (e.g., shopping cart)
📊 Analytics cookies – Track website performance & usage
🎯 Marketing cookies – Personalise ads & promotions

6.3. Managing Cookies
You can adjust cookie preferences via your browser settings. However, disabling cookies may impact website functionality.

 

 

7. Data Security & Protection

7.1. We implement strict security measures to protect your information, including:
🔒 SSL encryption for secure transactions
🔒 Secure payment gateways (PayPal, Stripe, Shopify Payments)
🔒 Restricted access to personal data

7.2. Despite our efforts, no method of data transmission is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

 

 

8. Third-Party Links & Services

8.1. Our website may contain links to external sites (e.g., suppliers, social media platforms).

8.2. We are not responsible for third-party privacy policies or security. We recommend reviewing their privacy terms separately.

 

 

9. Accessing & Managing Your Personal Information

9.1. Updating Your Information
You can update or correct your personal details via your Spacier account settings.

9.2. Requesting Access to Your Data
Under the Australian Privacy Act, you have the right to:

  • Request a copy of the personal data we hold on you

  • Ask us to correct or delete your information

📩 To submit a request, contact us at customerservice@spacier.com.au

9.3. Account Deletion
You can request to have your account permanently deleted by contacting us.

 

 

10. Changes to This Privacy Policy

10.1. We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10.2. If significant changes are made, we will notify you via email or website notification.

 

 

11. Contact Information & Complaints

If you have any privacy concerns, complaints, or data requests, contact us via:

📧 customerservice@spacier.com.au

If you believe we have breached the Australian Privacy Principles (APPs), you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
🔗 https://www.oaic.gov.au/