Shipping policy

Spacier - Orders, Shipping & Returns Policy

Effective Date: [Insert Date]
Business Name: Spacier
Trading Entity: Glitter Consulting (ABN 80 596 108 938)
Registered Sole Trader: Sally McPherson
Jurisdiction: Queensland, Australia

 

Orders, Payments & Pricing

1. Placing Orders

  • When you place an order, it represents an offer to purchase.

  • An order confirmation email does not guarantee product availability; we will confirm dispatch via email.

  • We reserve the right to accept or cancel any order for reasons including, but not limited to, pricing errors, stock unavailability, fraud concerns, or trade restrictions.

2. Pricing & GST

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Prices may change at any time, but the price at checkout applies to your order.

3. Payment Methods

  • We accept PayPal, Stripe, and Shopify Payments.

  • Payment processing is handled by third-party providers. We do not store your payment details.

  • Fraud prevention measures may require identity verification before order approval.

Shipping & Delivery

1. Shipping & Fees

  • We offer free shipping across Australia unless otherwise indicated on a product listing.

  • Estimated delivery times vary based on location and supplier logistics.

2. Delivery Methods

  • We use third-party logistics partners such as Australia Post, FedEx, and DHL.

  • Items may be shipped separately if sourced from different suppliers.

3. Missed Deliveries & Authority to Leave (ATL)

  • If you provide Authority to Leave (ATL), you accept responsibility for lost or stolen goods.

  • If no ATL is given and you miss a delivery, redelivery charges may apply.

4. Risk & Ownership

  • Risk in the goods passes to you upon delivery.

  • If you arrange your own courier, risk passes when the courier collects the order.

 

 

Returns, Refunds & Warranties

1. Change-of-Mind Returns

  • Customers may return items within 14 days of receipt for store credit.

  • Returned items must be in original condition and packaging.

  • Customers must submit a returns request form via the Website before returning items.

  • Return shipping costs are the customer’s responsibility.

2. Faulty or Damaged Goods

  • If an item is faulty or damaged upon arrival, you may request a replacement or refund under Australian Consumer Law (ACL).

  • Proof of damage (photos/videos) must be provided within 3 days of delivery.

3. Warranty Claims

  • Some products may have manufacturer warranties.

  • Warranty claims must be made directly with the manufacturer where applicable.